FLSA Status: Non – Exempt
Work Location: In-Office
Salary Range: $40-47K/DOE
Position Description
The Operations Coordinator II is a key member of the operations team, responsible for coordinating the transportation needs of our clients while building relationships with both internal and external customers. This position requires a strong level of skill and comfort with multiple phone lines, managing multiple tasks simultaneously, new software, and ability to interact with individuals with special needs via telephone.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties for this position are not to be construed as exclusive or all inclusive:
• Shares dispatcher responsibilities for scheduling and routing trips with other operations members.
• Share responsibilities for efficiently and effectively receiving, scheduling, confirming and managing trips with other operations members.
• Professionally and successfully handle multiple phone lines.
• Proactively build relationships with clients, including those who are elderly and intellectually disabled, as well as their service team members.
• Cultivate relationships with drivers to ensure issues are resolved effectively and our clients’ expectations are exceeded.
• Handle multiple projects simultaneously while remaining organized and exceeding established goals and objectives.
• Create and maintain office documents using Microsoft Office.
• General office duties include filing, data entry, and everyday office maintenance.
• Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma
• 2 years of customer service experience.
• Experience in the field of, or involved in Logistics or Transportation preferred.
• Must be detail oriented and possess effective time management skills.
• Must be able to apply logic and deductive reasoning when making decisions.
• Strong problem solving skills and capacity to handle pressure situations.
• Must be able to learn, champion and promote confidence when implementing new company ideas and computer software.
• Must be able to demonstrate poise, tact, diplomacy, discretion, and possess good judgment.
Joy Ride Transport, LLC Operations Coordinator II 2
• Must be a self-starter and highly motivated.
• Excellent written and verbal communication, presentation, and customer service skills required.
• Must be proficient in Microsoft Office Software
• Ability to work in a small office environment, adapting to a variety of situations.
• Must be able to answer after-hours customer/dispatch phone calls when scheduled.
• Knowledge of the Greater Des Moines geographic area
• Must successfully pass DMV and background checks to be approved for company insurance coverage to drive company vehicles when required.
This is not an all-inclusive list of job functions, duties and requirements. Additional duties may be assigned based on company needs.
ABOUT THE JOB
Typical work schedule: Monday-Friday; typically, 8AM – 5PM; may be modified depending on service demand
Must be able to share phone coverage responsibilities on some holidays
Compensation and benefits will be discussed during the interview
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to stand, sit and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
HOW TO APPLY
Email cover letter and resume to ted <@> ridejoyride <.> com.
Joy Ride Transport, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act and/or applicable state regulations, Joy Ride Transport, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Joy Ride Transport, LLC.